Warranty & Returns Policy

Effective Date: July 23, 2026

At Sonar Wizard, we stand behind every repair we perform. Our goal is to provide the highest quality live imaging sonar cable repairs available, backed by exceptional customer service and a commitment to your satisfaction.

Lifetime Workmanship Warranty

Every repair completed by Sonar Wizard is backed by our Limited Lifetime Workmanship Warranty.

This warranty covers defects resulting from the workmanship of the repair performed by Sonar Wizard for as long as the original customer owns the repaired transducer or cable.

If a repair fails due to a defect in our workmanship, Sonar Wizard will repair the original repair at no charge for labor.

Customer Responsibility

The customer is responsible for:

Shipping costs to Sonar Wizard.
Return shipping costs.
Any replacement materials or components required that are unrelated to the original workmanship.

Sonar Wizard will cover the labor associated with correcting any workmanship defect covered under this warranty.

What Is Not Covered

This warranty does not cover damage caused by circumstances outside of our repair workmanship, including but not limited to:

Impact damage or physical abuse
Propeller strikes
Trailer, dock, or transport damage
Cuts, abrasions, crushed or pinched cables
Animal or rodent damage
Improper installation or removal
Exposure to fire, chemicals, or excessive heat
Corrosion or water intrusion unrelated to the repaired area
Accidents or misuse
Normal wear and tear
Damage occurring after additional modifications or repairs performed by anyone other than Sonar Wizard

This warranty is non-transferable and applies only to the original purchaser of the repair service.

Satisfaction Guarantee

Your satisfaction is important to us.

If you are not completely satisfied with your repair, please contact us as soon as possible. We are committed to working with every customer to reach a fair resolution.

Depending on the situation, Sonar Wizard may, at its sole discretion:

Reinspect and repair the unit.
Perform additional repair work.
Replace components when appropriate.
Issue a partial or full refund.

Every situation is unique, and we will make every reasonable effort to ensure you receive a properly functioning repair.

Returns

Because Sonar Wizard provides custom repair services, repaired products are generally not eligible for return in the same manner as retail merchandise.

If you believe there is an issue with your repair, please contact us before returning your unit. We will provide return instructions and work with you to resolve the issue promptly.

Warranty Claim Process

To initiate a warranty claim:

Contact Sonar Wizard with your name, order number, and a description of the issue.
Include photographs or videos when possible.
Wait for return authorization and shipping instructions.
Ship the unit securely packaged.

Unauthorized returns may delay processing.

Limitation of Liability

Sonar Wizard's liability under this warranty is limited solely to the repair, rework, or refund of the original repair service, at our discretion.

Sonar Wizard shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to:

Lost fishing time
Tournament entry fees
Lost winnings
Travel expenses
Lost profits
Damage to other equipment
Installation or removal costs

Some states do not allow limitations on incidental or consequential damages, so these limitations may not apply to every customer.

Disclaimer

Except for the Limited Lifetime Workmanship Warranty described above, Sonar Wizard makes no other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, to the extent permitted by applicable law.

Questions

If you have any questions regarding your repair, warranty, or a potential warranty claim, please contact Sonar Wizard before shipping your unit. We are committed to providing fast, honest, and dependable customer service.